StreamMSC is available on Smart TVs (Samsung & LG), Android TV boxes (e.g., Evolution Digital Force 1), iPhones (iOS 14+), Android phones, tablets, and web browsers. We also support hospitality and MDU environments through our TiVo Lite client.
All of our content is delivered or streamed through the StreamMSC app. Our app works with major platforms like Amazon, Google, and Apple to bring you the best viewing experience. You can use as many devices as you want and stream simultaneously based on your purchased stream count. For example, two streams means you can watch on two devices at the same time.
StreamMSC combines live TV, cloud DVR, on-demand content, and integrated OTT recommendations in one place—customized to your viewing habits. Plus, it’s backed by our local support team.
MSC is not reselling Amazon Fire TV Sticks, Android media players, or Apple TV devices. These devices are widely available and can be easily purchased at retail stores or online.
If you would like a more traditional TV viewing experience, please contact your agent.
You can download the streamMSC app directly to your device. Amazon, Apple, and Fire TV have app stores where you can easily search for our app. Just search for “streamMSC”.
The same goes for your Android and Apple smartphones. From your smartphone or tablet, go to the App Store or Google Play Store and download the “streamMSC” app.
This will depend on the operating system of your Smart TV. If your TV has an Android, Amazon Fire, LG, Samsung Tizen (2024+), or Fire TV-based operating system, you may be able to download the streamMSC app directly to the TV.
Please note that we cannot guarantee the quality of your viewing experience or guarantee compatibility. We monitor the experience using the supported devices (see below), so we can ensure that you are getting the best experience possible.
Streams are how we transmit content or channel signals to your devices. One stream equals one active feed per device.
You can have a maximum of 4 streams on your account. This allows you to watch on up to 4 devices at the same time. Each device can record as many programs as you want while watching a program on that stream.
If you are installing streamMSC on your own devices, you can do it yourself. We provide simple self-installation videos, and our support staff is available during regular office hours — plus after-hours support is available to walk you through the process.
If you are renting a Set-Top Box (STB), a technician may need to visit your premises to complete the installation.
You must be a customer of an approved MSC agent in order to use streamMSC. The service requires a stable internet connection to function, which is typically provided as part of your agent’s package.
Closed Captions and Subtitles can be accessed on most devices. While watching a show, press the OK button or use the trick play feature, then navigate to the audio options and select the secondary audio track.
MultiView lets you watch up to four channels at the same time.
When you select MultiView the first time from the Guide Menu, an introductory screen is shown. Press back to dismiss this screen.
The MultiView screen shows a LIVE view of the four most recently watched channels. Audio plays from the “focused” screen. Use your remote to change the audio to a different screen. Select a screen to go into the normal full screen.
Great for live sports events or to watch when commercials end.
Note: Some device limitations exist. MultiView is the live feed of the channels and does not retain content that has been rewound. Contact us if you have any questions.
When you navigate to the StreamMSC Home screen and scroll down, the show you were watching last will be listed under Recently Watched Programs.
Yes, our platform integrates metadata from OTT services such as Netflix, Prime Video, Disney+, Tubi, Apple TV, Plex, and more. This means you can search for a title across Live TV and streaming apps from a single screen.
You can set-up 5 different user profiles.
Absolutely. StreamMSC offers full trickplay functionality including pause, rewind, and fast-forward for live TV and cloud DVR content (where supported).
Yes. You can download the StreamMSC app on the Apple App Store or Google Play Store for iPhone, iPad, and Android devices.
For several seconds when you choose a live program, there is an option to “Play from beginning.” If you miss the prompt, just press pause and the same option will appear.
Note: Not all channel providers allow Restart to function, including all of the Corus signals.
This feature is also known as Lookback. If you scroll left while in the Guide, you can view programs—allowed by each provider—that were previously aired.
Each programmer determines the availability and how many hours of Replay programming you can access. Not all channel providers allow Replay to function, including all of the Corus signals.
We are making this feature available to all providers that will allow us. However, not all channels have that availability.
Viewing out of home is restricted to CANADA.
Yes! You can create a PIN from a web browser at xstream.hay.net or from the mobile app.
Once parental controls are turned on, the PIN will need to be entered for each show with a mature content rating.
Programs you want to record are no longer stored on an in-home DVR set-top box. Instead, StreamMSC stores them securely on our servers.
This allows you to watch your recorded content later on any supported device. Please note: you must be on your home network to access and watch recorded programs.
Each account can have a maximum of 200 hours.
When you run out of recording space, you'll receive a prompt to either delete recordings in your library or select “overwrite eldest recordings.”
If you have an existing series recording, new recordings will stop until you edit the series rules or manage your recorded content. You can also use the “Save” feature to protect important recordings from being overwritten.
You can add 100 or 200 hours of additional recording space, up to a maximum of 200 hours per account. Each account comes with a complimentary 5 hours of recording time.
You do not lose all your recordings. Only the older ones are deleted that exceed the new recording hour limit.
For example, if you had a 200-hour DVR plan with 100 hours of recordings and you downgrade to a 50-hour plan, only the 50 oldest hours of recordings will be removed.
When sections of the video on the screen lag or look like little squares, we call that pixellation. There are a few things that can cause it. Here are a few things to try:
If you experience an issue with your TV service, the very first step should always be to reboot your Set-Top Box (STB) or streaming device. This simple action often resolves many common issues quickly.
If you notice that the audio and video are out of sync, try rebooting your device.
In some cases, make sure your power cables are plugged directly into an AC outlet and not into the TV’s USB power port, as that can sometimes cause performance issues.
If the issue continues, please contact support for further assistance.
#1 Make sure that the light on your device is turned on.
#2 Open the list of Inputs on your television to make sure the TV is on the correct input. If you are unsure which input your box is connected to, try each input individually. INPUT buttons are generally labeled “Source.” On a SMART TV, inputs may be listed on the home screen or accessed through a source/input menu. Common inputs include HDMI 1, HDMI 2, and HDMI 3.
#3 If the issue is not resolved, check the cables on the back of the device. Unplug and plug back in both the HDMI and power cables. Also try unplugging and plugging back in the HDMI cable on the TV itself.
#1 Try RESTARTING your device by powering it down and back up, or unplugging and reconnecting the power source.
#2 Reboot your router and test to see if other devices (like your smartphone or laptop) have an internet connection.
#3 If your internet is working but the device is still having issues, go to the network settings on the device and try reconnecting to your Wi-Fi network—unless the device is hardwired.
#1 Check if the issue occurs on multiple channels or just one specific channel. Select the “TRY AGAIN” button on your screen to see if the error resolves itself.
If the message remains, try pressing the back button to remove it.
If only one channel is affected, please contact support and notify them of the issue.
If you frequently receive a message that you are experiencing network issues, you may need to reset (power cycle) your modem. Turn off the power to your modem, wait a few seconds, then turn it back on. It may take several minutes for the modem to reacquire the signal.
You may also want to power cycle the device you are using in the same manner.
If the message continues to appear, please contact our support team for assistance.
Most programmers do not allow fast forward functionality on their channels when you pause, restart, or replay content.
Fast forward will work if you record the program first and then watch the recorded version.
If your remote is not working, the first thing to try is replacing the batteries.
If this does not resolve the issue, please call the office for a replacement remote.
You can reset and change your password by visiting streammsc.ca in a web browser.
Contact your Internet provider.