Feedback Process

Mitchell Seaforth Cable T.V. Ltd. welcomes your feedback on any accessibility barriers that you may have encountered in dealing with Mitchell Seaforth Cable T.V. Ltd. or your feedback on the manner in which Mitchell Seaforth Cable T.V. Ltd. is implementing its Accessibility Plan.

The Accessible Canada Act (ACA) defines a barrier as:

“Anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice—that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”

The person at Mitchell Seaforth Cable T.V. Ltd. is responsible for receiving feedback is the Accessibility Champion.

Feedback can be general or specific, but providing more details such as the date, the name of the webpage, application or activity involved, may make it easier for us to understand your concerns.

Feedback can be sent by:

Individuals providing feedback can provide personal information and contact information, but they do not have to. If you wish to submit feedback anonymously either the email or phone method may be the best method to do so.

Automatic acknowledgement of receipt will be sent for feedback received by email. Feedback provided through telephone: For feedback received by mail, if contact information is provided, an acknowledgement letter will be mailed to the address provided.

Mitchell Seaforth Cable T.V. Ltd. employees will have the ability to provide feedback using the Mail, Telephone and Email as outlined above.

Feedback will help Mitchell Seaforth Cable T.V. Ltd continuously improve our accessibility efforts. Some feedback may not require a direct response or immediate follow-up, and some may highlight issues that need to be addressed right away. However, all feedback received will help Mitchell Seaforth Cable T.V. Ltd develop its future accessibility plans and it will help us know how we are progressing. The feedback we receive will be taken into consideration when we write our accessibility progress reports, published in the years between accessibility plans.

You can request an alternative format of this feedback process description in print, large print, Braille, audio format or an electronic format that is compatible with adaptive technology by sending an email to accessible@msctv.ca.